Question 1

What are your operating hours?

Accepted Answer

The Spinoto app accepts bookings 24/7. Doorstep mechanic dispatch is available from 8:00 AM to 8:00 PM, 365 days a year, subject to local availability.

Question 2

Can I reschedule or cancel my booking?

Accepted Answer

Yes. You can reschedule or cancel directly from the Spinoto app up to 1 hour before the scheduled arrival time with zero cancellation fees.

Question 3

Do I need to be present while the mechanic works on my vehicle?

Accepted Answer

We recommend being present when the mechanic arrives so you can hand over keys, explain the issue, and approve the final quote. Once approved, you can return to your home or office while the work is completed.

Question 4

Can I book instant service and scheduled service from the same app?

Accepted Answer

Yes. Spinoto supports both instant rescue for urgent issues and scheduled service slots for routine maintenance, packages, inspections, and AMC visits.

Question 5

Will the service leave a mess in my parking lot?

Accepted Answer

No. Spinoto mechanics follow a zero-mess doorstep process using portable tools, oil-catch mats, organized kits, and clean-up checks before handover.

Question 6

Do you use genuine spare parts?

Accepted Answer

Yes. Spinoto prioritizes OEM or premium OES-grade parts and recommended consumables. If a spare part is required, you receive a digital quote for approval before it is installed.

Question 7

Do you provide a warranty on repairs?

Accepted Answer

Yes. Routine service labor includes a 7-day guarantee. Major engine overhauls can include longer warranty coverage depending on the package and final inspection report.

Question 8

What if the repair cannot be completed at my doorstep?

Accepted Answer

If a repair needs workshop machinery, heavy tooling, or extended diagnostics, the mechanic will explain the issue, share a transparent estimate, and guide the next step through a verified Spinoto partner garage.

Question 9

How does Spinoto pricing work?

Accepted Answer

Spinoto uses standardized service rates. The app shows labor charges upfront, and any parts or consumables are added only after you approve the digital quote.

Question 10

What payment methods do you accept?

Accepted Answer

You can pay through UPI, cards, net banking, and other supported digital payment methods in the Spinoto app. Cash acceptance may depend on the service flow and local availability.

Question 11

Are there any hidden visiting charges?

Accepted Answer

No hidden charges. If you book a specific repair or service package, the app shows the service amount before confirmation. Diagnostic visits have a fixed inspection fee that covers mechanic time and travel.

Question 12

Will I get an invoice after service?

Accepted Answer

Yes. Your booking summary and payment details remain available in the Spinoto app, so you can review the work, pricing, and service history anytime.

Question 13

How does the Spinoto Shield+ subscription work?

Accepted Answer

Shield+ links to one specific vehicle registration number. You can book eligible general services through the app at zero labor charge, with category-wise pricing and plan benefits shown before purchase.

Question 14

Can I transfer my subscription to a new vehicle?

Accepted Answer

No. Spinoto subscriptions are tied to the vehicle selected at purchase so that service history, maintenance intervals, and plan usage remain accurate.

Question 15

What is a cooling period?

Accepted Answer

A cooling period is the required gap between two free plan services. For example, a quarterly plan allows one eligible service after each 3-month interval.

Question 16

Are four-wheeler subscriptions live?

Accepted Answer

Four-wheeler subscription plans are planned for launch. The app will show availability, exact inclusions, and category-wise pricing when they go live.

Question 17

Are Spinoto mechanics verified?

Accepted Answer

Yes. Every Spinoto mechanic completes identity verification, onboarding checks, and skill assessment before receiving customer bookings.

Question 18

What if I am not satisfied with the service?

Accepted Answer

Please contact Spinoto support within 24 hours. Our team will review the issue and guide the best resolution, which may include a follow-up visit or refund as per policy.

Question 19

Is my payment information secure?

Accepted Answer

Yes. Payments are processed through secure payment gateways. Spinoto does not store your card details on its servers.

Question 20

How do I approve extra parts or repairs?

Accepted Answer

If the mechanic finds an additional issue, you receive a transparent quote in the app. Work begins only after you approve the updated scope and amount.

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