Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the Spinoto website, mobile app, and related services (together, the "Platform"), operated by Aeromechx Automotive Private Limited, under the brand name "Spinoto" ("Spinoto", "we", "us", or "our"). By creating an account, booking a service, or otherwise using the Platform, you ("you" or "customer") agree to be bound by these Terms. If you do not agree, please do not use the Platform.

These Terms should be read alongside our Privacy Policy and Refund Policy, both of which are incorporated into these Terms by reference.

Spinoto is an on-demand platform that connects customers with independent, verified mechanics and partner workshops for doorstep two-wheeler and four-wheeler vehicle services — including breakdown assistance, diagnostics, routine servicing, specific repairs, and maintenance packages or subscriptions (such as AMC-style plans).

Spinoto is currently live in Ahmedabad, with additional cities such as Mumbai and Bangalore in a "coming soon" phase. Availability, response times, and service coverage vary by city and are shown in the app before you confirm a booking.

Spinoto acts as a technology platform that facilitates the booking and dispatch of service visits. Vehicle repair and maintenance work itself is carried out by verified mechanic partners or partner workshops, as described in Section 8.

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Platform. You agree to provide accurate, current information when creating an account or making a booking, including your name, contact number, vehicle details, and service address.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@spinoto.com if you suspect any unauthorized use of your account.

When you submit a booking, Spinoto attempts to match you with the nearest available verified mechanic for the issue you describe. Any arrival time shown in the app (including any "around 15 minutes" style estimate) is a target, not a guarantee, and can vary based on traffic, mechanic availability, weather, and location accuracy.

Dispatch currently operates within published service hours (generally 8:00 AM to 8:00 PM, subject to change and local availability). Bookings placed outside these hours may be queued for the next available slot.

You are responsible for providing an accurate location and being reasonably available to receive the mechanic at the confirmed address. Spinoto may charge a visit or waiting fee if a mechanic arrives and cannot access the vehicle or reach the customer within a reasonable window.

Visit charges, diagnostic fees, spare-part costs, and labour charges are shown in the app before you confirm a booking, and any additional work identified on-site is quoted for your approval before it is carried out. Spinoto does not authorize mechanics to perform chargeable work beyond what you have approved.

Package, subscription, and AMC-style plans are billed according to the terms shown at the time of purchase (frequency, inclusions, and renewal terms). Prices are shown in Indian Rupees (INR) unless stated otherwise and may be updated from time to time; changes will not affect a booking or plan you have already confirmed.

Refunds, cancellations of paid packages, and related eligibility are governed by our Refund Policy.

You may cancel or reschedule a booking from the app before a mechanic is dispatched at no charge. Once a mechanic has been dispatched or has arrived at your location, a cancellation or no-show fee may apply, as shown in the app at the time of cancellation.

Spinoto may also cancel or reschedule a booking — for example, if no mechanic is available, if the reported issue is outside our current service scope, or for safety reasons — and will notify you as soon as reasonably possible.

• Provide accurate vehicle, issue, and location information when booking.
• Ensure reasonable access to the vehicle at the confirmed address and time, and remove personal belongings of value before service begins.
• Treat mechanics and Spinoto staff with respect; abusive or unsafe behaviour is not tolerated.
• Do not use the Platform for unlawful purposes, to misrepresent your identity, or to request work outside the scope Spinoto offers.
• Review and approve (or decline) any quoted work before it begins; approved work is billed as quoted.

Mechanics and workshops on the Spinoto network go through an identity and skill verification process before onboarding, as described on our Trust & Safety page. Mechanics operate as independent partners or partner workshop staff; Spinoto is not their employer. While we take reasonable steps to vet and monitor partner quality, Spinoto cannot guarantee the conduct of every individual partner and encourages customers to report any concerns immediately through the app or to support@spinoto.com.

Spinoto and its mechanic partners aim to use OEM-quality parts where available and to clearly disclose part sourcing before work begins. Any warranty on parts or labour for a specific job will be communicated to you at the time of that job and is separate from these Terms.

Spinoto does not guarantee that every reported issue can be fully resolved at the doorstep; some repairs may require a garage handoff, additional parts, or a follow-up visit, which will be communicated to you as soon as it is identified.

To the maximum extent permitted by applicable law, Spinoto's liability for any claim arising from your use of the Platform or a booked service is limited to the amount you paid for the specific booking or plan giving rise to the claim. Spinoto is not liable for indirect, incidental, or consequential losses, including loss of use of your vehicle, except where such exclusion is not permitted by law.

You agree to indemnify and hold Spinoto, its employees, and its mechanic partners harmless from claims, damages, or expenses arising from your misuse of the Platform, breach of these Terms, or provision of inaccurate information in connection with a booking.

The Spinoto name, logo, app, and website content are the property of Spinoto and may not be copied, reproduced, or used without prior written permission, except as necessary to use the Platform as intended.

The Platform may link to or integrate with third-party services (for example, WhatsApp for support, or app stores for downloads). Spinoto is not responsible for the content, policies, or practices of third-party services, and your use of them is governed by their own terms.

Spinoto may suspend or terminate your access to the Platform if you violate these Terms, misuse the service, or engage in behaviour that is unsafe or abusive toward mechanics or staff. You may stop using the Platform and request account deletion at any time by contacting support@spinoto.com.

We may update these Terms from time to time as the Platform, service cities, or policies evolve. Material changes will be reflected on this page with an updated "last updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India. Subject to applicable law, the courts of Ahmedabad, Gujarat shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, your use of the Platform, or your dealings with Aeromechx Automotive Private Limited (operating as Spinoto).

Questions about these Terms can be sent to support@spinoto.com or via WhatsApp support from the Contact page.