Refund Policy

This Refund Policy explains how Aeromechx Automotive Private Limited, operating under the brand name "Spinoto" ("Spinoto", "we", "us", or "our"), handles cancellations, service guarantees, and refunds for bookings, packages, and Shield+ style subscription plans booked through the Spinoto app or website. It should be read alongside our Terms & Conditions.

You can cancel or reschedule a booking directly from the Spinoto app up to 1 hour before the scheduled arrival time with zero cancellation fees.

If you cancel after this window, after a mechanic has already been dispatched, or after the mechanic has arrived at your location, a cancellation or no-show fee may apply to cover the mechanic's time and travel. Any such fee is shown in the app before you confirm the cancellation.

Diagnostic and inspection visits carry a fixed visiting charge that covers the mechanic's time and travel to your location. Once a mechanic has completed the visit, this charge is generally non-refundable, even if you decide not to proceed with the recommended repair, since the inspection itself has been delivered.

Any labour or spare-part cost is shown as a digital quote for your approval before work begins. Once you approve a quote and the mechanic completes the corresponding work or installs the part, that charge is considered final and is not eligible for a refund, except where the service guarantee in Section 5 applies.

Routine service labour includes a 7-day guarantee: if the same issue recurs within 7 days of the original visit, contact Spinoto support and we will arrange a free follow-up visit to resolve it. Major engine overhauls may include longer warranty coverage depending on the package purchased and the final inspection report shared with you at the time of service. Guarantees cover workmanship on the original issue and do not cover new or unrelated problems.

Shield+ and similar subscription or AMC-style plans are linked to a single vehicle registration number at the time of purchase and are not transferable to another vehicle. Plan benefits (such as zero-labour eligible services) follow the cooling period and category-wise terms shown before purchase.

Subscription fees are generally non-refundable once the plan has been activated or any plan benefit has been used. If you believe your situation is an exception — for example, a technical error at purchase or a plan that was never activated — contact support and we will review it on a case-by-case basis.

If you are not satisfied with a completed service, contact Spinoto support within 24 hours of the visit. Our team will review the issue and guide the best resolution, which may include a free follow-up visit, a partial refund, or a full refund, depending on what is found on review.

Approved refunds are issued to the original payment method used for the booking (UPI, card, net banking, or other supported method shown in the app). Refunds typically reflect within 5–10 business days, depending on your bank or payment provider's processing times, which are outside Spinoto's control.

To request a cancellation, follow-up visit, or refund, use the support option inside the Spinoto app, or reach us at support@spinoto.com with your booking ID and a short description of the issue.

We may update this Refund Policy as our services, pricing structure, or plans evolve. Material changes will be reflected on this page with an updated "last updated" date and will not affect a booking or plan you have already confirmed.

This policy is governed by the laws of India, with the courts of Ahmedabad, Gujarat having exclusive jurisdiction over related disputes. For refund questions, reach Aeromechx Automotive Private Limited (operating as Spinoto) at support@spinoto.com or via the Contact page.