Clearance 01
Identity & KYC Verification
Government-issued Aadhaar and PAN details are reviewed before a mechanic can access customer bookings.
Safety built into the booking
Know who arrives.Approve what happens.
Every Spinoto visit connects a verified mechanic, a visible quote, and a digital job trail, so vehicle care never depends on blind trust.
Identity
Verified
Skill
Assessed
Visit
Traceable
Assigned through Spinoto
Verified expert profile
Identity, rating, and job details visible
KYC cleared4.8/5 service rating
4.8/5
Average service rating
4.5/5
Quality pause threshold
100%
Digital quote approval
Mechanic clearance
Four checks before the first job.
Access to customer bookings is earned in stages. Identity alone is not enough; skill and service quality remain part of the clearance.
Arrival identity
Official uniform. Branded kit. Matching app profile.
Required
Clearance 02
Background & Record Check
Third-party background and address checks add another layer of accountability before onboarding.
Clearance 03
Rigorous Skill Assessment
Senior technicians assess practical repair ability for the vehicle categories the mechanic will serve.
Clearance 04
Continuous Quality Monitoring
Customer ratings continue the screening. Experts below 4.5/5 are paused for review and retraining.
Booking access unlocked
Only mechanics who clear every stage can receive Spinoto jobs.
Customer approval
The quote is visible before the wrench moves.
Diagnosis and repair are separate decisions. You see exactly what is needed and approve the work in the app.
Upfront, Digital Pricing
No roadside negotiation. Spinoto uses a standardized labor rate card, shows an estimated cost in the app, and asks you to approve the quote before paid work begins.
100% Genuine Spares
Spinoto supports OEM or premium OES parts wherever replacement is needed. Spare parts are billed at printed MRP with digital approval.
Repair approval
Your digital service estimate
Standardized labor
Consistent scope across every booking
Genuine spare parts
OEM/OES support, approved before fitting
1
Inspection
Issue identified
2
Digital quote
Labor + parts shown
3
Your approval
Nothing starts before this
Customer approval required
Paid repair begins only after confirmation
Visit status
Mechanic assigned
Quote protected
Approval saved in app
In-app accountability
The visit stays visible from dispatch to payment.
Spinoto keeps the important moments inside one traceable flow, reducing uncertainty before, during, and after the service.
Control 01
Live GPS Tracking
Track your assigned mechanic on the map in real time, so you know exactly when to expect them.
Control 02
Number Masking
Call through the app to guide the mechanic while keeping your personal phone number private.
Control 03
Support Escalation
If you have a concern or service dispute, support is one tap away inside the Spinoto app.
Before you book
Clear answers for the moments that matter.
These are the practical questions customers ask when a mechanic is coming to their home, office, or roadside location.
Still have a safety concern?
Spinoto support remains available through the app for assigned bookings and service disputes.
01What happens if a mechanic accidentally damages my vehicle during a repair?
While rare because of our skill checks, Spinoto takes verified service incidents seriously. If a Spinoto-assigned mechanic causes accidental damage during a booked service, our team will investigate and coordinate rectification through approved support channels.
02Can I request a specific mechanic who has serviced my vehicle before?
Currently, smart dispatch assigns the closest available expert for speed. Every Spinoto mechanic follows standardized operating procedures, so the service experience remains consistent.
03How do I know the person at my door is actually the Spinoto mechanic?
The Spinoto app shows your mechanic's name, profile details, and rating before arrival. Mechanics also arrive in official Spinoto branded uniforms.